The course in quality systems management describes on a set of policies, processes and procedures required for planning and execution in the core business area of an organization that can impact the organization’s ability to meet customer requirements. A quality management system is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is expressed as the organizational goals and aspirations, policies, processes, documented information and resources needed to implement and maintain it. Quality system Certification is a mark of excellence which demonstrates that the certified organization has the knowledge to assure the quality of products and services.